Communication

Mastering the Art of Communication Through Connection and Clarity

Presented by Kelli Vrla, CSP & CCSP
Tuesday, September 9

Strong communication is key to solid member relationships and  organizational success. This interactive session sharpens your skills in active listening, handling tough conversations, while staying professional. Discover how to make a point without making an enemy. Topics include:

• Learn to connect authentically, manage feedback effectively, and navigate interactions confidently—both in person and remotely.
• Master active listening to understand and empathize with others.
• Avoid common mistakes that disrupt effective communication.
• Decline requests tactfully while preserving relationships.
• Offer alternatives to soften a "no."
• Deliver clear, respectful, and actionable feedback.
• Communicate effectively in virtual environments.
• Approach tough conversations with confidence and clarity.
• Use nonverbal cues to reinforce your message and build trust.