COVID-19 FAQs

What should I do if COVID-19 is affecting me financially?

Horizon recently implemented Horizon Cares to address the needs of individual members (add link) and business owners (add link) who have been financially impacted by COVID-19. Please contact us at 570-326-3636 to take advantage of this initiative.

Is my money at Horizon secure?

Yes. The funds in your Horizon accounts are federally insured by NCUA (add link) up to $250,000 per depositor, per account. To calculate the coverage for your funds, please use the NCUA’s Share Insurance Estimator (add link).

What is Horizon doing to help prevent the spread of COVID-19?

Horizon has increased the frequency and thoroughness of our cleaning schedule in our offices. Horizon is practicing social distancing:

  • Limited branch access to drive-thru lanes, ATM, and night depository.
  • Implemented a revolving schedule to reduce the number of employees in each physical location at one time.
  • Implemented telecommuting practices for employees to work from home, where applicable.

Will COVID-19 affect branch hours or banking services?

No. We are currently serving members through our drive-thru lanes during normal branch hours. No services have been negatively affected. We continue to process member loans, payments, direct deposits, issue debit and credit cards, etc.

We have been educating members on alternative banking channels such as online banking, mobile banking, and mobile deposit.

Are employees in danger of reduced pay or losing their jobs?

No. Full-time employees who are working a revolving schedule will continue to be paid 40 hours. Part-time employees will still be scheduled to work the number of hours for which they were hired. No employee jobs are in danger due to COVID-19.