Professional Enhancement Workshop

with Michael Patterson

Michael PattersonMichael Patterson has spent the last 18 years educating, developing, and inspiring individuals to reach their fullest potential. He is a trainer, speaker, and consultant who has been developing individuals to reach their fullest potential since 2000. Mike has over 25 years experience in the financial industry, including 11 years as the VP Employee Engagement and Development for a $2 billion, 400-employee credit union in Pennsylvania.

Mike has consulted with and created training workshops for credit unions throughout the country. He has spoken for various credit union leagues and organizations including CUNA, NCUMA, PCUA, US Army, Meet AC, and the US Census Bureau. He has authored three books, and his articles have been published in Training Magazine, AOL Jobs, and CU Management. Mike is also a certified speaker and trainer with the John Maxwell Team. Please visit him at his website www.mikepat.com for more information.

Let’s face it, soft skills are actually really hard. The more inter-personal skills you develop and enhance, the more you can effectively engage others and raise your performance to new heights to achieve your credit union’s goals.

In this session, credit union professionals will discover and learn tools to enhance their personal
development, including:

Agenda

Day One of Workshop

Learning Objectives

  • The power of teachability
  • Assertive and persuasive communication techniques
  • Active listening
  • Time management

Day Two of Workshop

Learning Objectives

  • Creating a positive environment
  • Enhancing your people skills
  • Innovative thinking and problem solving

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