Lending Classes

Brett Christensen

Consumer Lending for Managers

Presented by Don Arkell, CU Lending Advice LLC
Wednesday & Thursday

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This training program is designed for credit union CEOS, lending managers and aspiring lending managers to receive knowledge that will improve their department’s overall lending and sales results.  The following topics will be covered, with specific advice and best practices offered:

  • Discuss strategies to significantly improve loan and sales productivity per employee.
  • Learn to keep loan product and rate designs simple and effective to become more competitive in this highly-competitive lending environment
  • Learn the advantages and disadvantages of each loan delivery channel, and discover which channel will lead you to better results
  • Create your Loan Department Organization to best achieve long-term success
  • Discover how to write loan policy provisions to empower you to make as many good loans as possible
  • Discover the benefits between a centralized or decentralized lending operation, and find out which structure positions you for loan growth and success
  • Learn how to create a powerful sales culture
  • Discuss how to leverage your indirect lending program, collections department, and more
Tony LaneKelly Koch

Consumer Loan Sales - Increase Direct Auto Lending to Enhance Member Experience

Presented by Tony Lane and Kelly Koch 

Monday & Tuesday

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Designed for lending professionals to enhance their knowledge and skills to improve your credit union's consumer lending performance. Learn the tips to help ensure your members are not being taken advantage  by car dealers, build their relationship, and grow your direct auto portfolio. Topics include:

  • Consumer Lending loan sales skills.
  • What happens when members visit the car dealership.
  • How direct auto loans benefit your members and the credit union.
  • Understanding auto loan ancillary products.
Matthew D. Urban


Presented by Matthew D. Urban, Attorney
Monday & Tuesday

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Collections used to be straightforward. Today, a complex maze of collection regulations and requirements may make you feel you need an advanced degree to sort out what you can and cannot do when contacting the member. Fortunately it does not have to be complicated. Please join us for this workshop as we will discuss:

  • The ABCs of Collections
  • A Credit Union's guide to BSA (earn your BSA certification for 2020!)
  • Understanding the Fair Credit Reporting Act and your obligations to accurately report member disputes
  • The Service-member's Civil Relief Act and repossessions and judgments
  • Bankruptcy and Foreclosure 101
  • Collections and Compliance letters, calls, texts, and e-mails
  • How to handle member cease and desist requests
Tracy Marks

Mortgage Sales

Presented by Tracy Marks, President of LenderSelect Mortgage Group
Tuesday & Wednesday

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Course details coming soon.

Brian Scott

Leverage Your Credit Card Program for Success

Presented by Brian Scott, Chief Growth Officer of Account Management, Sales and Solutions Consulting at PSCU
Wednesday & Thursday

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Approximately 75% of adult Americans have a credit card. The average person has over $5,500 in credit card debt, with an average interest rate of 19%. This is why a robust credit card program can have a positive impact on your credit union’s bottom line while simultaneously saving your members money each month in interest.

PSCU is the nation’s premier payments CUSO, proudly partnering with credit unions to help them grow and meet evolving member demands. Leveraging digital technology, PSCU now supports the success of more than 1,500 credit unions, representing more than 3.8 billion transactions annually. A team of PSCU speakers, led by Brian Scott, will present on the payments industry current landscape and emerging trends. Discussion will include:

  • Creating Exceptional Payment Experiences
    • Technology and consumer expectations are rapidly evolving and creating huge opportunities in payments. Learn how user design experience research and integration can enable competitive and exceptional consumer experiences. 
  • The value a credit unions card portfolios can bring to the organization
  • Leveraging artificial intelligence to fight fraud in new ways
  • Improving delinquency management to control risk and position for growth